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123 Street Avenue, City Town, 99999

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Shipping & Returns

At Laura Knight Studio we do our best to source and use packaging which has been produced using recycled or FSC accredited materials, from our dispatch envelopes and tissue paper, right though to the printed address labels and tape used to seal the package. Our clear protective sleeves are made from corn starch (annually renewable) and are fully bio-degradable and compostable, breaking down to CO2 and H2O.

 

Orders, delivery and returns

 

Ordering

We make every effort to ensure all products are in stock. If we can't fulfil your order due to products being unavailable, we will email you to offer either a refund or a later delivery date if possible.

All payments are processed through Stripe. It's a safe and secure way of making payments online. Take a look at their website for more information.

 

Delivery

We aim to dispatch orders within 1-2 working days, however at busy times we may take up to a week. Orders placed at the weekend or Bank holiday will be processed from the next working day.

UK orders:

Free shipping.

Sent First Class with Royal Mail or by courier and should take 1-2 days to arrive once dispatched. 

 

European orders:

Sent using Royal Mail should take 3-5 working days.

Small (less than 100g) = £1.95

Medium (101g to 500g) = £3.95

Large (501g to 1kg) = £7.95

 

Delivery outside of Europe should take 5-7 working days, however may take longer.

For orders outside of the European Union, any import duty or local sales taxes will need to be paid for by yourself on receipt of the shipment. Laura Knight Studio is not responsible for any additional charges incurred when goods are imported into your chosen country.

 

Returns

We hope that you are happy with your purchase. If not, we can offer a full refund, as long as it is returned to us in it's original condition, within 14 days of receiving your order.

Please note, postage costs will not be refunded. We recommend that you obtain a proof of postage receipt for any items which you post back to us. A refund can only be issued once we have received the returned item in a resalable condition.

To make a return please email us at lknightstudio@gmail.com

 

If your item arrives and it is damaged, please email detailed photos of the product so we can replace it for you.